Refund Policy

At Charisma Collection, we take pride in providing high-quality medical textiles, professional uniforms, and accessories. Your satisfaction is important to us. Please review our Refund Policy carefully before making a purchase.

Refund Policy - the basics

1. Returns Eligibility

We accept returns under the following conditions:

Items must be unused, unworn, unwashed, and in their original condition
Items must be returned in original packaging with all tags attached
Return requests must be submitted within 14 days of delivery

For hygiene and safety reasons, certain items are non-returnable (see Section 3).

2. How to Request a Return

To initiate a return, please contact us at:

Email: [Insert Business Email]

Include the following information:

Order number
Item(s) you wish to return
Reason for the return

Once approved, you will receive return instructions. Unauthorized returns may not be accepted.

3. Non-Returnable Items

Due to hygiene and safety standards, the following items are final sale and not eligible for return or refund:

Undergarments and intimate apparel
Scrubs or uniforms that have been worn, washed, or altered
Compression socks
Carpal tunnel gloves or medical support products
Personal protective equipment (PPE)
Clearance or final sale items

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the item and packaging. We will review the issue and offer a replacement or refund if approved.

5. Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Refunds are processed within 5–10 business days
Original shipping fees are non-refundable

Please note that processing times may vary depending on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original item (if eligible) and place a new order.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item was defective or sent in error
We recommend using a trackable shipping service, as we are not responsible for lost return packages

8. Late or Missing Refunds

If you have not received your refund:

Check with your bank or payment provider
Allow additional processing time
Contact us if the issue persists

9. Policy Updates

Charisma Collection reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions regarding this Refund Policy, please contact us:

Charisma Collection
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]

Effective Date [4/1/2020]