Shipping Policy 

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Charisma Collection is committed to delivering high-quality medical textiles, professional uniforms, and accessories in a timely and reliable manner. Please review our Shipping Policy before placing an order.

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Shipping Policy

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1. Order Processing

• Orders are typically processed within 2–5 business days (excluding weekends and holidays)

• You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped

• Processing times may be extended during high-volume periods, sales, or holidays

2. Shipping Methods & Delivery Timeframes

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Delivery times vary based on location and shipping method selected at checkout. Estimated delivery times are provided for convenience and are not guaranteed.

Charisma Collection is not responsible for delays caused by:

• Carriers or customs

• Weather conditions

• Incorrect or incomplete shipping addresses

3. Shipping Rates

• Shipping costs are calculated at checkout based on order size, weight, and destination

• Any applicable taxes, duties, or customs fees are the responsibility of the customer

4. International Shipping

• International shipping may be available to select countries

• Delivery times vary and may be subject to customs processing

• Charisma Collection is not responsible for customs delays or additional fees

5. Address Accuracy

Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error may not be eligible for refund or replacement.

6. Lost, Stolen, or Delayed Packages

• Charisma Collection is not responsible for lost or stolen packages once marked as delivered

• If your package is delayed or lost in transit, please contact the carrier directly using your tracking number

7. Contact Us (Shipping)

For shipping-related questions, please contact:

Charisma Collection
Email: [Insert Business Email]

What to include in the Shipping Policy

Effective Date [4 /1/ 2020]